Privacy Policy

Effective Date: 24th July 2026

At Positive Start Puppies, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or use our services.

Who We Are

Positive Start Puppies provides puppy training, owner coaching and educational resources to help puppies and their people develop confidence at both ends of the lead.

If you have any questions about this Privacy Policy, please contact:

Email: hello@positivestartpuppies.com

What Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Address (where relevant for home visits)
  • Details about your puppy or dog, including breed, age, sex and behavioural history
  • Veterinary information that you choose to share
  • Information you provide through enquiry forms, consultation forms or questionnaires
  • Payment information (processed securely through our payment provider)
  • Website usage information collected through cookies and analytics

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Arrange consultations and training sessions
  • Provide personalised training advice
  • Maintain training records
  • Send appointment confirmations
  • Improve our services
  • Comply with legal and insurance obligations
  • Send newsletters or marketing communications (only if you have chosen to receive them)

Legal Basis for Processing

We process your information under one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests in operating and improving our business

Sharing Your Information

Your information will never be sold.

We may share your information with trusted third parties where necessary, such as:

  • Secure payment providers
  • Website hosting providers
  • Email marketing platforms
  • Veterinary professionals or behaviourists (only with your consent where appropriate)
  • Our insurers or legal advisers if required

Data Storage

We take reasonable steps to protect your personal information and store it securely.

We retain your information only for as long as necessary to provide our services, meet legal obligations and resolve any disputes.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Request a copy of your information
  • Withdraw consent where consent is the legal basis

Requests can be made by contacting us using the details above.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

You can manage cookie preferences through your browser settings.

Further information is available in our Cookie Policy.

Marketing

If you subscribe to our newsletter or choose to receive updates, you may unsubscribe at any time using the link included in our emails or by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

We recommend checking this page periodically to stay informed about how we protect your information.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Positive Start Puppies

Email: hello@positivestartpuppies.com

Website: https://positivestartpuppies.com